For how long my data would be saved on MyOperator servers?
Short answer: We keep your live data for 6 months on primary servers and archive anything older until your plan’s retention window closes. After that, the data is permanently deleted.
1 . At-a-glance retention chart
Plan | Live data (real-time servers) | Archived data (cold storage) | Total retention |
Free Trial | 30 days from signup | None | 30 days |
Standard | Entire subscription period | 30 days after cancellation | ∼ lifecycle + 30 days |
Enterprise | Custom (defined in SLA) | Custom (defined in SLA) | As per SLA |
2 . Where and how your data lives
Data tier | Server type | Availability window | Typical use case |
Live Tier | Primary SSD cluster | Last 6 months | Dashboards, real-time alerts |
Archive Tier | Encrypted cold storage | Older than 6 months | Compliance audits, bulk exports |
⏱️ Note: Retrieving archived files can take up to 12 hours while they are moved from cold storage.
4 . How to access your data
Dashboard (UI)
- Live data: Call logs, recordings, SMS & IVR reports
- Archived data: Request export → emailed CSV or S3 link
API
- Live data endpoint (sample):
curl -H "Authorization: Bearer <token>" \ "https://api.myoperator.co/v1/call-logs?from=2025-02-01&to=2025-07-31"- Archived data: Not directly queryable. Submit an Export job via Dashboard or Support.
5 . Step-by-step: Export before canceling
- Sign in to the MyOperator Dashboard.
- Navigate to Reports → Call Logs.
- Filter by date range, department, or agent as needed.
- Click Export ➡ and choose CSV or Excel.
- You’ll see a “Export queued” banner. When ready, a download link appears and a copy is emailed to you.
6 . After cancellation: Recovery options
Scenario | What you can do |
Still within 30-day grace (Standard) or SLA window (Enterprise) | Email support@myoperator.co with your Account ID and required date range. Only an Admin can request this. |
Grace period expired | Data is irreversibly deleted for security compliance. No restoration is possible. |
7 . Edge cases, limitations & compliance
- Partial suspensions: Retention clock does not stop; deletion proceeds on schedule.
- Legal hold: Submit written notice; data is frozen until the hold is lifted.
- GDPR / CCPA requests: Use the in-app Privacy Center or email dpo@myoperator.co.
- Rate limits: API allows 60 requests/min; exceeding this returns
429 Too Many Requests.
Need more help?
- Chat: “Help” bubble in the Dashboard
- Email: support@myoperator.co (24-hour SLA)
- Enterprise hotline: +91 8102981029
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