How do I archive or unarchive logs?
Use archiving to hide old call logs from your main view without deleting them. You can unarchive anytime.
In this article:
- Before you start
- Archive call logs (single or bulk)
- View archived logs & unarchive
- What archiving does (and doesn’t) do
- Troubleshooting
Before you start
- Who can do this: Admin or Manager roles (permissions required).
- You’ll need: Access to the MyOperator Web App and the Call Logs page.
To Archive Call Logs
- Log in to your MyOperator Web App.
- Navigate to Call Logs via the left sidebar.
- Select one or more call entries using the checkboxes.
- Click “Archive Log” at the top of the list.
The selected logs will move to the archive but remain searchable.
To View & Unarchive Logs
- Click on "Advance" displayed on the left side of the panel beside the "Filter List".
- Click on the "Criteria's" tab - a drop-down of default criteria is listed. Under keyword "Call property", select "Archived". This will show you the numbers that have been archived.
- Select the logs that you want to unarchive and click on the "Unarchive" button on the top right.
What archiving means
- Not deleted: Archived logs are hidden from the main list but remain in your account.
- Still findable: Use the Archived filter (Advanced → Criteria → Call property → Archived).
- Reversible: You can unarchive anytime from the archived view.
- Permissions: Only users with the right role can archive/unarchive.
Troubleshooting
- I don’t see the Archive or Unarchive button.
You may not have permission. Contact your account admin to grant the required role. - I applied the Archived filter but nothing shows.
Make sure Call property → Archived is selected and clear other filters (Reset filters), then try again. - The log I archived is still on my screen.
Refresh the page. If it persists, clear filters or re-apply the view.
Need help?
Use the in-app chat or contact Support at the Help Center.
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