Whom should I contact for incorrect/wrong invoices?
What should I do if the call logs are showing incorrect timings/data?
Identify that call logs showing incorrect data only for connected calls, only on missed calls, only on voicemail calls, or for all types of calls. Check also what is wrong in the call logs (duration, timings, landing users data, callers number, ...
What should I do when wrong IVR is playing on my service number?
If the wrong IVR is playing on your company’s service number, you need to check IVR/callflow settings and timings. You can check if the logs are visible in the panel or not. 1. Click on “Manage” at the top. 2. In the settings section click on “Design ...
What should I do if my MyOperator business number/service number is giving message as: wrong number?
If you are forwarding calls from your personal number to your MyOperator service number, then reset the forwarding. You can check your forwarding details from the follow link: https://en.wikipedia.org/wiki/Call_forwarding#Mobile_(cell)_phones If ...
How I can download invoices?
1. Login to your MyOperator panel and click on “Manage” at the top. 2. Click on "Billing" in Accounts Section. 3. Click on "Invoices" from the left menu. 4. Click on Invoice ID to download the invoice in pdf.
What is an Assign contact?
An Assign contact is one in which specific agents are assigned to distinct contacts. It is applicable only for Contact based IVRs. So, whenever, a customer listed in the contact based IVR calls, the IVR menu (press 1 for sales, press 2 for support, ...