Billing
Why does MyOperator bill call minutes from the IVR greeting instead of when an agent answers?
⚡Short answer - MyOperator follows standard cloud-telephony billing: billable time starts when our system picks up the call (IVR/voiceover begins) and runs continuously until the call ends, not just from when an agent answers. This covers the full ...
Where can I download my GST-compliant MyOperator invoice, and what information does it include?
⚡Quick answer - Every time you recharge or complete a billing cycle, MyOperator issues a GST-compliant invoice. This document is important for tax filing, audits, and financial reconciliation. How to Access Your Invoices Log in to your MyOperator ...
How to recharge your account from the MyOperator panel using the billing option?
⚡Quick answer - You can easily recharge your MyOperator account balance through the Billing section in your dashboard. Follow these steps: Step-by-Step Guide Log in to Dashboard Go to MyOperator Login and sign in with your credentials. Navigate to ...
How do I check, understand, and (if eligible) change my MyOperator billing date or name?
⚡Quick answer - You cannot change your billing date or billing name directly from the MyOperator panel. Any changes—if eligible—must be requested through your Account Manager / Customer Success POC, and only certain changes are allowed based on KYC ...
How is the billing of subscribers done for MyOperator Remarketing App?
Short answer: You are charged ₹ 1 (INR) per active subscriber, per calendar month. Billing cycle: 00:00 IST on the 1st → 23:59 IST on the last day of each month. When you’ll be billed & what counts as “active” Scenario Billed? Notes Subscriber ...
How I can download invoices?
Go to Manage → Billing → Invoices, filter by month/date, and click Download PDF next to the invoice you need. Each PDF is GST‑compliant and includes your plan charges and tax breakdown. Table of contents Who this is for Before you start ...
What should I do if I believe there are some issues with my invoices?
Goal: Help you diagnose invoice problems quickly and submit a complete request so billing can fix it without back-and-forth. When to use this guide Use this if an invoice looks incorrect (wrong amount, tax/GST mismatch, duplicate charge, missing ...
Why my billing is not instant?
Short answer: The Billing view refreshes about every 2 hours. Usage is processed in batches for accuracy, then reflected on the dashboard and in reports. Goal: Help you 1) understand the refresh cadence, 2) verify that charges are up to date, and 3) ...
Whom should I contact for incorrect/wrong invoices?
⚡Quick answer - Email support@myoperator.com (or message your Account Manager) with three items in the body: Invoice number + date, One-line description of what’s wrong and what it should be, and Any proof (plan-change email, PO, prior invoice). ...
How can I make changes to the billing name or company name in MyOperator?
⚡ Quick answer - In the dashboard, go to Billing → Business Information → Edit (under Profile Settings), change the Billing Name or Company Name, then click Save. The new name shows immediately in Billing and will appear on the next invoice (past ...
When will an invoice be generated in MyOperator?
⚡Quick answer - • Manual recharge: invoice appears immediately after the payment succeeds. • Monthly post-paid plan: invoice is issued on the 1st of each month (or on your custom billing date). • Mid-cycle upgrades (pro-rated): you get an extra ...
MyOperator India Postpaid Process
How can be postpaid option availed? MyOperator service can be used by businesses just by enabling auto-pay (auto debit) on the MyOperator panel (https://app.myoperator.co/payment) There are two options for the auto-pay: Auto pay through e-mandate ...
TDS deduction and refund process
MyOperator is being used by a large number of customers across the globe. Hence to serve them better and faster, the billing and invoicing is done through the automated payments system. A large number of our customers are using the auto pay scheme as ...
What should I do if I believe there are some issues with my invoices?
Contact your account manager. Or write to us at support@myoperator.co
Whom should I contact for incorrect/wrong invoices?
Contact your account manager. Or write to us at support@myoperator.co
Know your payment page:
Pending rental amount Current usage Outstanding usage Prepaid amount Other charges Discount (if any) Taxes Total amount due Your credit limit Select this to pay the due amount Select this to pay the due amount along with top-up Select this to pay the ...
Know your payment receipt mail:
MyOperator billing person name Payment unique ID (you can trace your payment through this) Paid amount MyOperator billing name Your contact details Your registered mail ID MyOperator contact details
Know your last month statement mail:
MyOperator billing name Statement period Net amount payable Online payment link MyOperator contact details
Know your account suspension mail:
MyOperator billing name MyOperator business number Total amount due Your credit limit (When your outstanding usage exceeds your credit limit, your service will be suspended, till you clear all your dues.) Recharge link Statistic for the given time ...
Know your low balance mail alert:
Myoperator billing name MyOperator business number Total amount due/ Top up amount Minimum account balance (When your account balance goes below this level while using extra features and resources not covered by your MyOperator plan) Recharge link ...
Know your invoice
1. Your billing name and address, as provided during your KYC 2. GSTIN of your business (https://en.wikipedia.org/wiki/Goods_and_Services_Tax_(India)) 3. Invoice number 4. Date of invoice 5. Type of service provided by my operator 6. Our service ...
What is contact person? Where can I add/update my list of contact person?
A contact person is a point of contact from your company at MyOperator. These contacts are the only people from your company who would be responsible for any communication with MyOperator. We will not entertain any other person for communication ...
How can I Upgrade or Downgrade my plan?
1. Login to your MyOperator panel and click on “Manage” at the top. 2. Click on "Billing" in Accounts Section. 3. Click on "Plan" from the left menu. 4. You can "Upgrade" or "Downgrade" your plan. 5. Select, whether the plan will be effective from ...
Why don't we show the real time data on the account usage section in MyOperator panel?
As MyOperator works for the best interest of its customers, after every user action, be it a call or any panel updates like adding/removing a user or department, we take our due time to process and verify the user action before processing that ...