Billing
Why does MyOperator bill call minutes from the IVR greeting instead of when an agent answers?
⚡Short answer - MyOperator follows standard cloud-telephony billing: billable time starts when our system picks up the call (IVR/voiceover begins) and runs continuously until the call ends, not just from when an agent answers. This covers the full ...
Where can I download my GST-compliant MyOperator invoice, and what information does it include?
⚡Quick answer - Every time you recharge or complete a billing cycle, MyOperator issues a GST-compliant invoice. This document is important for tax filing, audits, and financial reconciliation. How to Access Your Invoices Log in to your MyOperator ...
How to recharge your account from the MyOperator panel using the billing option?
⚡Quick answer - You can easily recharge your MyOperator account balance through the Billing section in your dashboard. Follow these steps: Step-by-Step Guide Log in to Dashboard Go to MyOperator Login and sign in with your credentials. Navigate to ...
How do I check, understand, and (if eligible) change my MyOperator billing date or name?
⚡Quick answer - You cannot change your billing date or billing name directly from the MyOperator panel. Any changes—if eligible—must be requested through your Account Manager / Customer Success POC, and only certain changes are allowed based on KYC ...
Whom should I contact for incorrect/wrong invoices?
⚡Quick answer - Email support@myoperator.com (or message your Account Manager) with three items in the body: Invoice number + date, One-line description of what’s wrong and what it should be, and Any proof (plan-change email, PO, prior invoice). ...
How can I make changes to the billing name or company name in MyOperator?
⚡ Quick answer - In the dashboard, go to Billing → Business Information → Edit (under Profile Settings), change the Billing Name or Company Name, then click Save. The new name shows immediately in Billing and will appear on the next invoice (past ...
When will an invoice be generated in MyOperator?
⚡Quick answer - • Manual recharge: invoice appears immediately after the payment succeeds. • Monthly post-paid plan: invoice is issued on the 1st of each month (or on your custom billing date). • Mid-cycle upgrades (pro-rated): you get an extra ...