Payments and Credit Limit
How long does it take for payments to reflect in the system?
⚡Quick answer - Payments via bank transfer or cheque generally take up to 24-48 hours to fully reflect, while online-gateway or UPI payments usually appear automatically within 24 hours. IMPS is near real-time. When should I use this guide? Consult ...
How does MyOperator check my credit balance when I schedule or run a campaign?
⚡Quick answer - • Credit is checked twice—first at scheduling, then again at execution. • If you lack credits at either checkpoint, the campaign is blocked instead of sending partial messages.• Recharge any time via Dashboard → Billing → Recharge and ...
What happens if my WhatsApp campaign exceeds my daily messaging quota?
⚡Quick answer - If your campaign audience is larger than your remaining daily quota, WhatsApp only delivers messages up to your limit. The rest of the messages will fail, and you’ll see an error: “Audience size exceeding remaining quota, some ...
What happens if my WhatsApp Business account balance is low?
⚡Quick answer - When your account balance drops below the minimum required threshold, WhatsApp blocks new outbound messages. You will see a red “Low Balance” banner, outgoing requests fail with an “INSUFFICIENT_BALANCE” error, and all scheduled ...
Where can I find the Payments page in MyOperator, and what information does it show?
⚡Quick answer - The Payment section shows a detailed summary of all billing and outstanding dues. It displays current usage, outstanding usage, prepaid amount adjustments, other charges, and the total amount due. Users can make instant payments by ...
What details are included in the MyOperator payment-receipt email, and how can I retrieve past receipts?
⚡Quick answer - Whenever you recharge your MyOperator account or make a billing payment, you will receive an official Payment Receipt Email. This serves as proof of payment and supports audit and tax compliance. What the Payment Receipt Email ...
How do MyOperator Low-Balance alerts work, and how can I change, stop, or automate them?
⚡Quick answer - • MyOperator automatically warns you—by Email, SMS, and an in-app banner—when your account credits drop below the alert threshold (default: Rs. 500). • Admins or Billing users can raise that threshold, enable Auto-Recharge, or—in ...
What should I do right after paying for my MyOperator package?
⚡Quick answer - Within 15 minutes of payment, confirm your receipt email, log in to the MyOperator dashboard, and complete the six-step activation checklist (email, login, call flow, users, documents, support). This guide walks you through each step ...
How do Credit Limit, Minimum Balance, Minimum Top-Up, and Total Usage Balance work in MyOperator, and which of them can I edit?
⚡ Quick Answer - Your credit limit is the maximum negative balance your MyOperator account is allowed to reach. As per the latest update, all new accounts now start with: Credit Limit: ₹100 Minimum Balance: ₹–10 Minimum Top-Up: ₹1,500 You cannot edit ...
How do I make an offline payment in MyOperator?
⚡Quick answer: Pay via bank transfer (NEFT/RTGS/IMPS) or cheque, then share your remittance details with the billing team. After verification, you’ll receive an offline payment code, which you can apply under Billing → Pay to update your account and ...