Payments and Credit Limit
How can I get a new payment link if the old one has expired?
Quick Answer If a MyOperator payment link has expired, you can usually pay outstanding usage charges directly from Billing → Payment / Pay Now, but for plan renewals, upgrades, or any payment you cannot complete in-panel, email support@myoperator.co ...
How long does it take for payments to reflect in the system?
⚡Quick answer - Payments via bank transfer or cheque generally take up to 24-48 hours to fully reflect, while online-gateway or UPI payments usually appear automatically within 24 hours. IMPS is near real-time. When should I use this guide? Consult ...
What happens if my WhatsApp campaign exceeds my daily messaging quota?
⚡Quick answer - If your campaign audience is larger than your remaining daily quota, WhatsApp only delivers messages up to your limit. The rest of the messages will fail, and you’ll see an error: “Audience size exceeding remaining quota, some ...
What happens if my WhatsApp Business account balance is low when I send messages or run a campaign?
⚡Quick answer - • If your balance drops below the minimum required threshold, MyOperator blocks new outbound WhatsApp messages: you see a red “Low Balance” banner and sends fail with an “INSUFFICIENT_BALANCE” error. • For campaigns, credit is checked ...
Where can I find the Payments page in MyOperator, and what information does it show?
⚡Quick answer - The Payment section shows a detailed summary of all billing and outstanding dues. It displays current usage, outstanding usage, prepaid amount adjustments, other charges, and the total amount due. Users can make instant payments by ...
What details are included in the MyOperator payment-receipt email, and how can I retrieve past receipts?
⚡Quick answer - Whenever you recharge your MyOperator account or make a billing payment, you will receive an official Payment Receipt Email. This serves as proof of payment and supports audit and tax compliance. What the Payment Receipt Email ...
How do MyOperator Low-Balance alerts work, and how can I change, stop, or automate them?
⚡Quick answer - • MyOperator automatically warns you—by Email, SMS, and an in-app banner—when your account credits drop below the alert threshold (default: Rs. 500). • Admins or Billing users can raise that threshold, enable Auto-Recharge, or—in ...
What should I do right after paying for my MyOperator package?
⚡Quick answer - Within 15 minutes of payment, confirm your receipt email, log in to the MyOperator dashboard, and complete the six-step activation checklist (email, login, call flow, users, documents, support). This guide walks you through each step ...
How do Credit Limit, Minimum Balance, Minimum Top-Up, and Total Usage Balance work in MyOperator, and which of them can I edit?
⚡ Quick Answer - Your credit limit is the maximum negative balance your MyOperator account is allowed to reach. As per the latest update, all new accounts now start with: Credit Limit: ₹100 Minimum Balance: ₹–10 Minimum Top-Up: ₹1,500 You cannot edit ...
How do I make an offline payment in MyOperator?
⚡Quick answer: Pay via bank transfer (NEFT/RTGS/IMPS) or cheque, then share your remittance details with the billing team. After verification, you’ll receive an offline payment code, which you can apply under Billing → Pay, paste the code under ...