Payments and Credit Limit
How does MyOperator check my credit balance when I schedule or run a campaign?
⚡Quick answer - • Credit is checked twice—first at scheduling, then again at execution. • If you lack credits at either checkpoint, the campaign is blocked instead of sending partial messages.• Recharge any time via Dashboard → Billing → Recharge and ...
What happens if my WhatsApp campaign exceeds my daily messaging quota?
⚡Quick answer - If your campaign audience is larger than your remaining daily quota, WhatsApp only delivers messages up to your limit. The rest of the messages will fail, and you’ll see an error: “Audience size exceeding remaining quota, some ...
What happens if my WhatsApp Business account balance is low?
⚡Quick answer - When your account balance drops below the minimum required threshold, WhatsApp blocks new outbound messages. You will see a red “Low Balance” banner, outgoing requests fail with an “INSUFFICIENT_BALANCE” error, and all scheduled ...
What should I do if I am adjusting the TDS amount in my payments to MyOperator?
⚡Quick answer - If you are deducting TDS (Tax Deducted at Source) from your payments to MyOperator, you must submit valid proof so the deduction can be reconciled against your invoices. Steps to Adjust TDS on Payments Calculate and deduct TDS as per ...
Where can I find the Payments page in MyOperator, and what information does it show?
⚡Quick answer - The Payment section shows a detailed summary of all billing and outstanding dues. It displays current usage, outstanding usage, prepaid amount adjustments, other charges, and the total amount due. Users can make instant payments by ...
What details are included in the MyOperator payment-receipt email, and how can I retrieve past receipts?
⚡Quick answer - Whenever you recharge your MyOperator account or make a billing payment, you will receive an official Payment Receipt Email. This serves as proof of payment and supports audit and tax compliance. What the Payment Receipt Email ...
Why did I receive a Low Balance Alert email from MyOperator, and how can I adjust the threshold or enable auto-recharge?
⚡Quick answer - MyOperator sends you a Low Balance Alert Email whenever your account credits fall below a set threshold. This notification helps you recharge on time and avoid service interruptions. What the Low Balance Email Contains Subject Line: ...
What should I do right after paying for my MyOperator package?
⚡Quick answer - Within 15 minutes of payment, confirm your receipt email, log in to the MyOperator dashboard, and complete the six-step activation checklist (email, login, call flow, users, documents, support). This guide walks you through each step ...
Can I pay for MyOperator plans in instalments?
⚡ Quick Answer: No. MyOperator does not support installment payments. All plans—Compact, Sedan, SUV, and Enterprise—must be paid in a single transaction for the chosen plan (billed annually). However, you can use external EMI options through your ...
How do Credit Limit, Minimum Balance, Minimum Top-Up, and Total Usage Balance work in MyOperator, and which of them can I edit?
⚡ Quick Answer - Your credit limit is the maximum negative balance your MyOperator account is allowed to reach. As per the latest update, all new accounts now start with: Credit Limit: ₹100 Minimum Balance: ₹–10 Minimum Top-Up: ₹1,500 You cannot edit ...
How do I make an offline payment in MyOperator?
⚡Quick answer: Pay via bank transfer (NEFT/RTGS/IMPS) or cheque, then share your remittance details with the billing team. After verification, you’ll receive an offline payment code, which you can apply under Billing → Pay to update your account and ...