Payments and Credit Limit
How is the credit balance checked when scheduling or running a campaign?
To prevent failed or partial sends, the system automatically performs two credit checks—once when you schedule the campaign, and again just before execution. This ensures you always have enough balance to deliver to your full audience. ? Credit ...
What happens if my WhatsApp campaign exceeds the daily limit?
⚡Quick answer - If your campaign audience is larger than your remaining daily quota, WhatsApp only delivers messages up to your limit. The rest messages will be failed, and you’ll see an error: “Audience size exceeding remaining quota, some messages ...
What happens if my WhatsApp Business account balance is low?
⚡Quick answer - When your account balance drops below the minimum required threshold, WhatsApp blocks new outbound messages. You will see a red “Low Balance” banner, outgoing requests fail with an “INSUFFICIENT_BALANCE” error, and all scheduled ...
What should I do if I am adjusting the TDS amount in my payments to MyOperator?
⚡Quick answer - If you are deducting TDS (Tax Deducted at Source) from your payments to MyOperator, you must submit valid proof so the deduction can be reconciled against your invoices. Steps to Adjust TDS on Payments Calculate and deduct TDS as per ...
Where can I find the Payments page in MyOperator, and what information does it show?
⚡Quick answer - The Payment section shows a detailed summary of all billing and outstanding dues. It displays current usage, outstanding usage, prepaid amount adjustments, other charges, and the total amount due. Users can make instant payments by ...
What details are included in the MyOperator payment-receipt email, and how can I retrieve past receipts?
⚡Quick answer - Whenever you recharge your MyOperator account or make a billing payment, you will receive an official Payment Receipt Email. This serves as proof of payment and supports audit and tax compliance. What the Payment Receipt Email ...
Why did I receive a Low Balance Alert email from MyOperator, and how can I adjust the threshold or enable auto-recharge?
⚡Quick answer - MyOperator sends you a Low Balance Alert Email whenever your account credits fall below a set threshold. This notification helps you recharge on time and avoid service interruptions. What the Low Balance Email Contains Subject Line: ...
What should I do right after paying for my MyOperator package?
⚡Quick answer - Within 15 minutes of payment, confirm your receipt email, log in to the MyOperator dashboard, and complete the six-step activation checklist (email, login, call flow, users, documents, support). This guide walks you through each step ...
Can I pay for MyOperator plans in instalments?
⚡ Quick Answer: No. MyOperator does not support installment payments. All plans—Compact, Sedan, SUV, and Enterprise—must be paid in a single transaction for the chosen plan (billed annually). However, you can use external EMI options through your ...
What is defined by “minimum balance”, “minimum topup” and "credit limit"?
Plain‑language definitions Term What it means When it triggers Credit limit The maximum credit your account can use after your wallet hits ₹0. When cumulative unpaid charges = credit limit ➜ Outgoing calls & SMS pause. Minimum balance The wallet ...
Do we get Payment Invoice before making the payment ?
Short Answer Before Payment: You can download a pro-forma invoice (also called “payment advice”) from your MyOperator dashboard. After Payment: A GST-compliant tax invoice (PDF) is automatically emailed within 24 hours of payment confirmation. ...
What is the credit limit in MyOperator and how is it set or adjusted?
⚡ Quick Answer Your credit limit is the maximum negative balance your MyOperator account is allowed to reach. As per the latest update, all new accounts now start with: Credit Limit: ₹100 Minimum Balance: ₹–10 Minimum Top-Up: ₹1,500 You cannot edit ...
How can I make payment through MyOperator panel?
Last verified: July 25, 2025 Who this helps: Account Owners/Billing Admins who want to recharge their MyOperator balance from the dashboard. Go to Billing → Payments, click Pay Now, pick Card / UPI / Net Banking, enter the amount, and finish the ...
MyOperator India Postpaid Process
MyOperator India postpaid — how it works and how to enable Auto-Pay Applies to: Admins/Owners/Finance (India). Outcome: Turn on postpaid by enabling Auto-Pay (card or e-mandate), understand credit limit basics, and know what happens if a charge ...
Where I can find my due Payment?
Short answer: Open Billing in your MyOperator panel and check the Pay/Payments tab. Your Due Amount (outstanding balance) and Due Date appear at the top, with a link to the latest invoice and payment options. Contents Quick path Prerequisites ...
Where I can find the link to pay?
Short answer: Open Billing → Pay (or Payments) in your MyOperator panel and click Pay Now next to your Due Amount or the current invoice. Contents Quick path Step‑by‑step What you’ll see If you don’t see Pay Now After you pay Troubleshooting Get help ...
How do I make an offline payment in MyOperator?
⚡Quick answer: Pay via bank transfer (NEFT/RTGS/IMPS) or cheque, then share your remittance details with the billing team. After verification, you’ll receive an offline payment code, which you can apply under Billing → Pay to update your account and ...
Do we get Payment Invoice before making the payment ?
We only provide payment advice/ performa invoice before the receipt of payment. Once we receive the payment in our Bank account, a soft copy of the payment invoice will be shared with the client within 24 hours. Change to happen: Payment is made ...
What is Credit Limit for MyOperator’s account and how is it set?
Credit limit A credit limit is the maximum credit amount any MyOperator account can go. This is a way of showing trust to our customers where their account will continue to function even after being out of balance for certain more time. If you are ...
What is the difference between package rental and usage bills?
Package rental includes only your fixed monthly rental. This rental varies as per the business plan chosen by you. Usage statement consists of the usage of all the features for which you have subscribed.