Miscellaneous
How do I forward my existing number to MyOperator?
Note: You can only forward you calls to MyOperator Non tollfree numbers. For all GSM users: To forward your existing number to MyOperator, you need to dial “*21*[MyOperator number]#”. You can view your activation status by dialing “*#21#”. For all ...
Can I use my existing number as my business number?
Customer can use their number by forwarding calls on MyOperaor number, but there will be issue (like Forwarding IVR Playing, Calls are disconnecting, Invalid IVR playing) may come after forwarding. In this scenario, the only option is to port the ...
What is MyOperator’s escalation matrix?
Incidents that are not resolved by the “Response and resolution times” are escalated internally by MyOperator. MyOperator’s escalation matrix is as follows: Level Personnel Contact info Level 1 Support Desk Contact: (+91 81029 81029) ...
How are calls transferred to our landline or mobile numbers without using VoIP?
VoIP enables the delivery of voice communications over IP networks, such as the Internet. Whereas, PSTN is an aggregate of circuit-switched telephone networks that are operated by national, regional or local telephony operators. Cloud telephony is ...
What are the different AfterCall Services offered by MyOperator?
The list of AfterCall Services offered by MyOperator include: SMS Notifications Log Push Notifications Data feeding to CRMs integrated
How can we transfer a call to another agent?
To transfer a call to another agent you need to: Dial *2 [extension number] Click on the “Transfer” option in the Live call widget; Or Transfer the call from the MyOperator Mobile app.
Can an agent be mapped in 2 different companies?
Yes, an agent can be mapped in two different companies.
Can a call be transferred to a department rather than to another agent?
No, a call cannot be transferred to a department. It can only be transferred from one agent to another agent.
Can a user/ agent unsubscribe for calls? If so, how can they do it?
Yes, users/ agents can unsubscribe for calls. The two ways through which they can do this is by: Turning off the Call availability option from the web panel. Opting out from the messages they received at the time they were added as users on the ...
How does the Operator/ Carrier forward calls to MyOperator’s server?
The Operator/ Carrier forwards calls to MyOperator’s server by connecting physical cables to MyOperator’s PRI Card. Note: This is done through PSTN.
What is the role of a Tech Support?
Tech Support is responsible for handling all the technical issues and provides first-level resolution for all the product-related issues. They are also responsible for getting the new development done based on the client's requirements.
What is the maximum number of times that a menu can repeat?
A menu can be repeated 3 times at most.
What is music on hold?
Music on hold is played only when the call is getting connected to the user under the department. It replaces the ringtone, which is played till the call is answered. In the case of transferring the call to any other user/department, a default hold ...
What is the role of an Account Manager?
To provide expertise, valuable tips, and feedback that will help in resolving the general and technical queries encountered, MyOperator assigns an Account Manager for its customers. Account Managers act as the primary point of contact between you and ...