Miscellaneous
Do Aadhaar VIDs expire?
Currently, there is no expiry or validity defined for Aadhaar VIDs. An existing Aadhaar VID is valid until a new one is generated.
Are Aadhaar VIDs permanent?
Aadhaar VIDs are temporary 16-digit numbers that can be generated by Aadhaar number holders. The current minimum validity of an Aadhaar VID is 1 day. So, you can create a new Aadhaar VID every day after 00.00 hrs.
What happens if I forget my Aadhaar VID
An existing Aadhaar VID can be retrieved by following the same steps used to generate a new one.
Can the same Aadhaar VID be used at multiple places?
Absolutely. A single Aadhaar VID can be used at multiple places, or a new one can be generated for each use case. The choice purely lies with the Aadhaar number holder.
How to generate aadhar virtual ID?
1. Fill out the form available in https://resident.uidai.gov.in/web/resident/vidgeneration. Enter your aadhar number and request for OTP 2. Enter the OTP & submit to get the virtual ID 3. You will receive your virtual ID in your registered mobile ...
Which browser is best for MyOperator?
MyOperator will work with most browsers, but to get the best out of MyOperator on your computer it's best to stick with the updated versions of Google Chrome. (Version 65+) For the optimum experience it's best to avoid the most common default ...
How much time will be take to activate outbound calls on dnd numbers?
Two working days after receiving the documents and getting approved by the concerned department.
What are the documents required in order to activate outbound calls on dnd numbers?
For call on DND numbers, if a client is an Individual owner they are required to submit the following detail. Workflow of the process The form where you are collecting the client's detail (screenshot with dummy data) Back end, where you are storing ...
At any point, if I need to discontinue MyOperator services, shall I get my number back?
Yes, you can get your number back. MyOperator will only provide a No Objection Certificate (NOC) to you and you can transfer the ownership of number from MyOperator to your business using the same NOC. Visit the link for our Portin-Port Out policy ...
Can I use SMS facility in my number, which I already transferred the ownership to MyOperator?
You would not be able to use the SMS facility directly on your phone. But you can opt for In-SMS feature through MyOperator then you can able to receive & send the SMS.
Would I need to continue paying my regular postpaid bills after transferring the ownership to MyOperator?
No, you need not to pay your regular bills after transferring the ownership. After transferring the ownership MyOperator is the legal owner of that number & MyOperator will pay the all the bills in future.
Where can I view my current account usage/excess usage?
1. Login to your MyOperator panel, using your super admin credentials, and click on “Account usage” from “Account Option” on the top right. 2. Find your account usage here.
Why MyOperator emails in spam folder can be noticed?
Step 1 - Ask the customer to check SPAM Folder. Step 2 - Once identified, ask the customer to click the email and click on the button which says "Not Spam". Step 3 - Will ensure that emails from that specific email address and domain do not hit our ...
Why am I charged monthly rental even after getting NOC for my service number, even though my service is terminated?
When we purchase any Tollfree or Premium numbers from the operators, we pay the rental for those numbers to the operators every month. After providing the NOC to the client after service termination, we still keep on paying the rent to the operator ...
Why are MyOperator emails lands to the spam folder?
Step 1 - Ask the customer to check SPAM Folder. Step 2 - Once identified, ask the customer to click the email and click on the button which says "Not Spam". Step 3 - Will ensure that emails from that specific email address and domain do not hit our ...
Where can I export my Logs and itemized billing?
To know how to export your logs. Please refer to What is the procedure to export filtered logs? To export itemized billing, follow the below-mentioned steps- 1. Login to your MyOperator panel and click on “Manage” at the top. 2. Go to the Accounts ...
Where can I find professional voice artist for recording voice overs for my call flow recordings?
We have recently added a good quality TTS for IVR's. Instant recording. You can get prompts recorded multiple times for free and not charging the client for the same.
How can I identify unknown phone numbers on MyOperator? Are there any tools to look up phone numbers to get more information about the callers?
Phone number lookup browser extension serves this function on web browsers. The chrome extension lets you know the name, email id and location right next to phone numbers on all websites including MyOperator web panel. You can download the extension ...
How can I set my Voicemail timeout?
To set your Voicemail timeout, follow the steps mentioned below: 1. Login to your MyOperator account and click on “Manage” at the top. 2. Go to settings and click on “Design IVR Flow”. 3. Click on “Create new call flow” and create advance call flow ...
What are the most compatible devices with the MyOperator and Call Recording App?
MyOperator mobile app enables users to sync their call logs and recordings with MyOperator web panel. It also helps users to separate their personal and professional call records with the help of our dual SIM support, and sync only records from a ...
What mobile devices are most suitable for the Call Recording App?
MyOperator mobile app enables users to sync their call logs and recordings with MyOperator web panel. It also helps users to separate their personal and professional call records with the help of our dual SIM support, and sync only records from a ...
How do I forward my existing number to MyOperator?
Note: You can only forward you calls to MyOperator Non tollfree numbers. For all GSM users: To forward your existing number to MyOperator, you need to dial “*21*[MyOperator number]#”. You can view your activation status by dialing “*#21#”. For all ...
Can I use my existing number as my business number?
Yes, you can use your existing number by forwarding calls to your MyOperator number. To enable call forwarding, simply dial: *21*YourMyOperatorServiceNumber# Please note: If you experience issues such as incorrect IVR playback, call drops, or invalid ...
What is MyOperator’s escalation matrix?
MyOperator follows a tiered escalation process to ensure timely and effective resolution of customer issues. If a concern remains unresolved, it can be escalated as per the matrix below: Tier Contact Point Contact Info Tier 1 Customer Support +91 ...
How are calls transferred to our landline or mobile numbers without using VoIP?
VoIP enables the delivery of voice communications over IP networks, such as the Internet. Whereas, PSTN is an aggregate of circuit-switched telephone networks that are operated by national, regional or local telephony operators. Cloud telephony is ...
What are the different AfterCall Services offered by MyOperator?
The list of AfterCall Services offered by MyOperator include: SMS Notifications Log Push Notifications Data feeding to CRMs integrated
How can we transfer a call to another agent?
To transfer a call to another agent you need to: Dial *2 [extension number] Click on the “Transfer” option in the Live call widget; Or Transfer the call from the MyOperator Mobile app.
Can an agent be mapped in 2 different companies?
Yes, an agent can be mapped in two different companies.
Can a call be transferred to a department rather than to another agent?
No, a call cannot be transferred to a department. It can only be transferred from one agent to another agent.
Can a user/ agent unsubscribe for calls? If so, how can they do it?
Yes, users/ agents can unsubscribe for calls. The two ways through which they can do this is by: Turning off the Call availability option from the web panel. Opting out from the messages they received at the time they were added as users on the ...
How does the Operator/ Carrier forward calls to MyOperator’s server?
The Operator/ Carrier forwards calls to MyOperator’s server by connecting physical cables to MyOperator’s PRI Card. Note: This is done through PSTN.
What is the role of a Tech Support?
Tech Support is responsible for handling all the technical issues and provides first-level resolution for all the product-related issues. They are also responsible for getting the new development done based on the client's requirements.
What is the maximum number of times that a menu can repeat?
A menu can be repeated 3 times at most.
What is music on hold?
Music on hold is played only when the call is getting connected to the user under the department. It replaces the ringtone, which is played till the call is answered. In the case of transferring the call to any other user/department, a default hold ...
What is the role of an Account Manager?
To provide expertise, valuable tips, and feedback that will help in resolving the general and technical queries encountered, MyOperator assigns an Account Manager for its customers. Account Managers act as the primary point of contact between you and ...